Privacy Policy

WESTLAKE IT Solutions LLC (“WESTLAKE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of users of our websites, mobile applications, software platforms, and related digital services.

This Privacy Policy describes how we collect, use, process, store, disclose, and protect information when you access or use applications, websites, platforms, and services operated or published by WESTLAKE, including mobile applications made available through platforms such as Google Play and the Apple App Store.

Certain applications or services may provide additional privacy notices or terms where their data practices differ from or supplement this Privacy Policy.

1. Information We May Collect

The information we collect depends on the application or service you use and the features you choose to access.

Personal Information

We may collect information that you voluntarily provide, including:

• Name

• Email address

• Telephone or mobile number

• Mailing, billing, or service address

• Account username or user identifier

• Profile information

• Information provided during registration or account creation

• Information submitted when making a booking, order, reservation, or service request

• Communications, feedback, reviews, support requests, and other information you provide to us

Location and Address Information

Some of our applications may collect or process location-related information when necessary to provide location-based functionality or services.

This may include:

• Addresses entered for delivery, appointments, bookings, events, or services

• Approximate location

• Precise device location, when a feature requires it and the user has granted the applicable device permission

Where device permissions are required, users may control those permissions through their device settings.

Transaction and Payment Information

Some WESTLAKE applications allow users to purchase, reserve, or pay for products or services.

Payments may be processed through third-party payment processors or payment gateways. Depending on the service, we may receive information related to a transaction, such as:

• Transaction or payment identifier

• Order or booking identifier

• Transaction amount

• Payment status

• Purchase or transaction history

• Limited payment-related information provided by the payment processor

Payment card numbers, banking credentials, or other sensitive financial credentials may be collected and processed directly by the applicable payment provider rather than by WESTLAKE.

We do not intentionally store complete payment card numbers unless specifically required for a service and permitted under applicable law and security standards.

Photos, Videos, Files, and User-Provided Content

Certain applications may allow users to upload or provide photos, videos, documents, profile images, reviews, messages, notes, or other content.

We process this information only as necessary to provide the applicable features and services.

Device, Application, and Technical Information

When you use our applications or websites, certain technical information may be collected automatically, including:

• Device type and model

• Operating system and version

• Application version

• Browser type

• IP address

• Device or application identifiers

• Application interactions and usage information

• Diagnostic information

• Crash logs

• Performance information

• Network and technical information

We may use this information to operate, secure, troubleshoot, analyze, and improve our products and services.

2. How We Use Information

We may use information we collect to:

• Create and manage user accounts

• Authenticate users and provide account security

• Provide requested application features and services

• Process bookings, reservations, orders, transactions, and payments

• Connect customers with applicable service providers or other parties involved in fulfilling a requested service

• Provide customer service and technical support

• Send transactional communications, confirmations, notifications, and service updates

• Provide location-dependent functionality

• Personalize and improve the user experience

• Monitor application performance and diagnose technical problems

• Prevent fraud, abuse, unauthorized activity, and security incidents

• Analyze product usage and improve our applications and services

• Comply with applicable legal and regulatory obligations

• Enforce our agreements, policies, and terms

• Protect the rights, safety, and property of users, WESTLAKE, and others

Where required by applicable law, we will obtain appropriate consent before processing information for purposes requiring consent.

3. Third-Party Service Providers

We may use third-party companies and technology providers to operate and support our applications and services.

These providers may include:

• Cloud hosting and infrastructure providers

• Authentication and identity services

• Payment processors and payment gateways

• SMS and OTP providers

• Email and communication providers

• Mapping and location services

• Analytics providers

• Application performance and crash-monitoring services

• Customer support services

• Security and fraud-prevention providers

These providers may process information on our behalf or receive information necessary to perform their services.

For example, an application that accepts payments may transmit necessary transaction information to a payment processor. Similarly, an application using mapping, authentication, analytics, messaging, or crash-reporting technology may transmit relevant device or usage information to the applicable service provider.

We expect service providers processing information on our behalf to use appropriate safeguards and process information consistently with applicable privacy and data-protection requirements.

4. Sharing of Information

We do not sell personal information in the ordinary meaning of selling personal information for monetary consideration.

We may disclose information:

• To service providers supporting our applications and operations

• To payment processors for completing transactions

• To service providers, performers, vendors, partners, or other parties when necessary to fulfill a user’s requested booking or service

• When a user requests or authorizes the disclosure

• To comply with applicable laws, regulations, court orders, or lawful governmental requests

• To investigate fraud, security incidents, abuse, or violations of our policies

• To protect the rights, property, or safety of WESTLAKE, our users, or others

• As part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable legal requirements

We limit disclosures to information reasonably necessary for the applicable purpose.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service, these safeguards may include encryption during transmission, access controls, authentication mechanisms, secure cloud infrastructure, restricted administrative access, logging, and other security measures.

However, no electronic transmission, application, network, or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the applicable services

• Maintain a user’s account

• Complete and maintain records of transactions or bookings

• Meet contractual obligations

• Resolve disputes

• Prevent fraud or abuse

• Maintain security

• Satisfy legal, accounting, regulatory, or compliance requirements

Retention periods may differ depending on the type of information, the application involved, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with our policies and applicable law.

7. Account and Data Deletion

Users may request deletion of their account and associated personal information where applicable.

Some applications may provide an account-deletion feature directly within the application. Users may also contact us using the information provided in the Contact Us section below.

Upon receiving a valid deletion request, we will delete or anonymize applicable personal information, subject to information that we are permitted or required to retain for legitimate purposes such as:

• Legal or regulatory obligations

• Financial and transaction recordkeeping

• Fraud prevention

• Security

• Dispute resolution

• Enforcement of agreements

Deletion requests will be processed in accordance with applicable law and the requirements of the platform through which the application is distributed.

8. User Choices and Permissions

Depending on the application and device, users may be able to control:

• Location permissions

• Camera and photo-library permissions

• Notification permissions

• Other device permissions

• Marketing communications

• Account information

Device permissions can generally be changed through the privacy or application settings of the user’s device.

Disabling certain permissions may prevent some application features from functioning properly.

9. Children’s Privacy

Our applications may provide services relating to families or activities involving children. However, unless expressly stated otherwise for a particular application, WESTLAKE’s transactional and service-booking applications are intended to be used by adults and are not designed for children to independently create accounts, enter into transactions, or purchase services.

We do not knowingly collect personal information directly from children in violation of applicable child privacy laws.

If we learn that personal information from a child has been collected in circumstances requiring parental consent without the appropriate consent, we will take reasonable steps to delete or otherwise appropriately handle that information.

Parents or legal guardians who believe that a child has provided personal information improperly may contact us using the information below.

10. Analytics and Similar Technologies

Our websites and applications may use cookies, software development kits (SDKs), analytics technologies, local storage, or similar technologies to operate services, understand application usage, measure performance, diagnose errors, maintain security, and improve functionality.

Information collected through these technologies may include device identifiers, application interactions, diagnostic information, IP addresses, and other technical information.

Where required by applicable law, we will provide appropriate choices or obtain consent for such technologies.

11. International Data Processing

WESTLAKE and its service providers may operate in multiple countries. As a result, information may be processed or stored in countries other than the country in which a user resides.

Where required, we take appropriate measures to protect personal information transferred internationally in accordance with applicable data-protection laws.

12. Your Privacy Rights

Depending on where you reside, applicable law may provide rights concerning your personal information, which may include the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request information about how personal information is used or disclosed

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing

• Exercise other rights provided under applicable privacy laws

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before completing certain requests.

13. Third-Party Websites and Services

Our applications and websites may contain links to or integrate with third-party websites, platforms, payment services, or other services.

Their privacy practices are governed by their respective privacy policies and are not controlled by this Privacy Policy, except to the extent that they process information on our behalf.

We encourage users to review the privacy policies of third-party services they use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our applications, services, technologies, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this page. Where required by applicable law, we may provide additional notice regarding material changes.

Continued use of our services following an update is subject to the updated Privacy Policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

WESTLAKE IT Solutions LLC
United States

Privacy Contact:
privacy@westlakeitsolutions.com

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For account or personal-data deletion requests, please include sufficient information for us to identify the applicable account and application.